SPEAKER BIOGRAPHY

Jody Hoffer Gittell is a Professor of Management at Brandeis University's Heller School, Faculty Director of the Relational Coordination Collaborative, and Co-Founder and Board Member of Relational Coordination Analytics. Gittell developed Relational Coordination Theory, proposing that highly interdependent work is most effectively coordinated through networks of shared goals, shared knowledge, and mutual respect, supported by frequent, timely, accurate, problem-solving communication. The Relational Model of Organizational Change shows how organizational actors can design structural, relational and work process interventions to strengthen these networks and support more effective coordination of their work, particularly in the face of external threats that require resilience. She has published dozens of scientific articles and six books including The Southwest Airlines Way; High Performance Healthcare; Sociology of Organizations; Transforming Relationships for High Performance; and Relational Analytics: Guidelines for Analysis and Action. Gittell is currently exploring the relational dynamics of multi-level systems change in organizations and ecosystems around the world. She works frequently with leaders, middle managers and consultants on methods for performance improvement and change.

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