Transportation Research Board

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Session Presenter

Primary presenter photo

Jane Haines Senior Consultant EBP US

Jane Haines is a consultant with nine years of experience supporting aviation, transportation, and economic development initiatives in the United States and internationally. At EBP, her work focuses on economic and market analysis, program and policy evaluation, freight planning, workforce analysis, and site selection. She is currently leading a multiyear workforce study for San Francisco International Airport examining wage structures, benefits, recruitment and retention practices, and career pathways for frontline airport tenant employees.

Jane’s professional interests center on labor economics, data-driven decision-making, and stakeholder consensus-building within complex public-private environments. She began her career in international development where she developed a strong interest in how organizations use data and public-private sector collaboration to inform effective policy, programming, and operational decisions. Jane also served as a US Peace Corps Volunteer in Colombia from 2018-2020.

Jane holds a Master of Applied Economics from The Ohio State University and a Bachelor of Arts in Economics and International Studies from American University.

Co-presenter photo

Abstract
San Francisco International Airport (SFO) Center for Social Impact, in partnership with EBP, is conducting a multiyear study to build a framework that supports sustainable, equitable long-term employee recruitment and retention practices for SFO tenant employers. The study draws on recommendations outlined in ACRP Research Report 186 Guidebook on Building Airport Workforce Capacity to establish evidence for workforce planning and development strategies, as well as prepare SFO’s workforce for emerging industry challenges.

The San Francisco Airport Commission passed an airport-specific minimum “living” wage ordinance in 1999, the Quality Standards Program or QSP, as a strategy to improve employee wellbeing and raise the safety and service delivery standard at the airport. In several subsequent studies, the UC Berkeley Labor Center has established evidence that QSP has the potential to alleviate wage inequality in multiemployer markets at SFO, as well as improve safety and security for passengers.

In SFO’s current workforce standards analysis, EBP aims to: document current workforce recruitment and retention practices of on-airport tenant employers including airlines, service providers, and concessionaires; understand strategies for equitable recruitment and career advancement of underserved populations; assess the impacts of automation and airport development on employment levels and available occupation mix; project future employment levels and occupational training needs; and evaluate how well SFO competes with other Bay-Area employers for entry-level talent. EBP will present preliminary findings from the study.